BI Platform Integration
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NOC/Managed Services
About Us
The team deploys, integrates, maintains, and supports Business Intelligence (BI) applications on-premise and cloud services, providing 24/7 on-call operational support for active systems and application administration.
BI Ops Mission
Our mission is to provide our customers with industry leading application deployment,
support, development and security.
Achieving Your Business Goals
Our Subject Matter Expert will work directly with your team to ensure that the BI Ops service meets your needs based on client base, infrastructure, data privacy criteria, engineering and integrations and support level needed.
Your Microstrategy Partner
Your
Tableau Partner
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Cloud Migrations
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On Premise or Cloud Deployment (Linux/Windows)
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Server Administration
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Application Operations and Administrative Task Automation
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Integration with Internal Systems
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User and License Management
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Health Monitoring
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Performance Optimization
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Automated Backup
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Disaster Recovery and Restoration
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24/7 On Call Support
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Cloud Migrations
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On Premise or Cloud Deployment (Linux/Windows)
-
Server Administration
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Integration with Internal Systems
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User and License Management
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Health Monitoring
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Automated Content Retention
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Performance Optimization
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Automated Backup
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Disaster Recovery and Restoration
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24/7 On Call Support
A Project Success Story
Goal of the Project:
Save Tableau platform licensing cost by reducing the number of non-active users
Project Outcomes
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Experienced a dramatic decrease in the number of users who held a license internally per environment. Most environments saw a drop in 20k-30k of users licensed. The automated process continued to run and removed licenses for users who had not logged into a given platform in the past year.
Our Approach
Open Communication,
Transparent Collaboration,
Available 24/7 Around the Globe
For each project, we:​
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Identify available resources
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Establish Key Performance Indicators (KPI’s)
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Determine associated costs
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Estimate the timeline for deliverables
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Establish expectations for ongoing communication
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Determine optimal communication methods and resources needed
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Assess customer satisfaction levels throughout the project
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Smoothly transition from project to Run-The-Business service
Full Peace of Mind:
Application Onboarding
Load balancing, firewall security, database implementation, deployment of VM's, automation of application installation, confirmaton of requirements, scope of support, outline of resources
Application Support
Infrastructure deployment, global oncall support (Follow The Sun model), back-end support, vendor escalation, patches and upgrades, integrations, scalability and reliability improvements, Admin process automations, Data Privacy compliance automation
Oncall
BI Ops on call is available for application support. Depending on the Service Level Agreement (SLA), the team will provide response times to outages.
Support Wikis
BI Ops creates a wiki library for onboarded and/or supported applications. These wikis include architecture diagrams and runbooks for internal support teams and user guides.
Application Offboarding
​Data backup, determining application availability date, infrastructure decommissioning, cleanup of automation and integrations, archiving of documentation
Meet the Team
Engineers maintain the team's live tools and services and work on platform engineering projects. Our engineers focus on platform automation and build independent tools. They maintain a healthy and available platform, design, engineer and support application frameworks, scale and maintain installations, optimize systems and software, resolve operational issues and implement quality improvements.
BI Ops Engineers
Crystal Equation provides IT staffing services in locations worldwide.
Contact us to find out how we can advance your technology initiatives!