At Crystal Equation (CE), our goal is to provide exceptional IT staffing and recruitment solutions to companies who are looking for qualified candidates. We also work with IT professionals to connect them with new career opportunities. In today’s technology-driven world, the majority of people do their research on the internet when looking to work with a company or hire an individual. They look at websites and blogs, but the one place they look most of all is review boards.
At CE, as with all companies, we’re not immune to bad reviews. Online forums such as Glassdoor are a great outlet for people to express their experience with a certain company or organization, but it’s important to keep in mind that there is often more context around a negative review than what can be seen on the page. In this post, we’ll look at some steps to take when you encounter negative reviews about a company you want to work with, either to hire an IT professional or to help you find a new IT job.
Do your research
There are a number of review boards on the internet, and it’s a good idea to do your due diligence with each one. If there is an exorbitant amount of bad reviews on one board or forum, you might need to look elsewhere for a more balanced perspective. You can also do more research into the company itself, looking at its history and what those who have worked with them have said about their experience. There are always going to be people with good and bad opinions of an organization, but it’s imperative not to read one review and make your decision based on that.
Talk to the company
If you’re already in contact with the company, feel free to note the reviews you’ve read online. When speaking with us, we’ll gladly take the opportunity to talk about any review, good or bad, and why someone may have responded the way they did. We do our very best to be honest and upfront about what we offer and what our expectations are when it comes to fulfilling a client’s needs. If someone leaves a bad review, we will examine their complaints and suggestions and take time to see how we can improve on our end, while also keeping in mind that the reviewer may have had something completely different in mind about what we could do for them.
Look for constructive criticism
In many online reviews, people simply want to point out how terrible of an experience they had with a certain company. While their reaction may be valid, they often just use the review platform to point out negatives and may exaggerate on the pain points they felt while working with the organization. When reading online reviews, look for those who offer constructive criticism and ideas on how to improve the experience for others in the future. Yes, this particular person may not have had the best experience with the company they’re reviewing, but they’re trying to offer feedback that can help the company grow and improve, and avoid more negative reviews in the future.
Contact us today!
If you’d like to speak with us about reviews you’ve read about our company online, please feel free to contact us today. We promote honesty and transparency in everything we do, and we can address any concerns you may have about working with us that stem from negative reviews. Whether you’re an IT employer or a professional, we would love the chance to show you what we can do for you.